Service agreement for paying ahead
This is the agreement you accept when you pay for a detail before the day. It says what the money covers, what I may charge to the card you used, and what happens if plans change. It is short on purpose.
Version 2026-10-17b. Last updated October 17, 2026.
When it applies
Only when you pay ahead
Paying ahead is offered to returning customers booking an Interior Detail, an Interior + Exterior or a Premium, once at least one photo of the vehicle is attached to the request. You accept this agreement by ticking the box beside the Pay now button. If you pay on the day instead, only the work order terms apply.
The agreement
Eight points. The version number above changes whenever a word in them does, and the version you accepted is recorded with your booking.
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What you are paying for
You are paying the estimate for the service and add-ons you chose on the booking form, at the prices listed on this site, for the vehicle in the photos you sent with your request. The estimate is based on those photos.
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If the vehicle is not as the photos show
If the vehicle needs noticeably more work on the day than your photos showed, I tell you the new price before I start. You can accept it, or say no. If you say no, I refund the full amount and leave, and there is no charge for the visit.
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Heavy soiling and pet hair
Heavy soiling and heavy pet hair are $40 each, as listed on the booking form. If I find either one and you did not include it, I tell you before I start. With your approval I add it to the job and charge it to your card on file.
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Your card stays on file
Paying ahead saves your card with Stripe, my card processor. I never see the card number. You authorize me to charge that card for listed add-ons that you approve by phone or text, up to $200 per visit. Anything above that, or any work that is not a listed add-on, I send you to approve and pay on your own phone. You get an emailed receipt for every charge.
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Paying does not book a day
Paying holds your money, not a date. I still call or text you to agree on a day. If the day you chose is not open, or I cannot fit you in, I tell you and refund the full amount the same day.
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Cancelling and refunds
The $20 deposit you paid when you booked is not refundable if you cancel. It holds your day, and it comes off the price if you keep the booking. If you cancel, I refund anything else you paid. If I cancel, or the day you chose is not open and I cannot do another that works for you, you get everything back, the deposit included. Refunds go back to the same card, and your bank may take 5 to 10 business days to show them. The whole policy is at haysmobiledetailing.us/refunds.
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What I am responsible for
If I damage something, I own it. Tell me before I leave, or as soon as you find it, and I will make it right, through my insurer where it is covered and directly where it is not. I am not responsible for damage that was already there, which I photograph before I start, for personal property left in the vehicle, or for stains, odors and paint defects that cleaning cannot remove. I tell you what to expect before I start.
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The work order on the day
On the day you also sign my standard work order. Its eight terms are published at haysmobiledetailing.us/terms, and they apply alongside this agreement.
Questions about any of this
Please ask me before you pay rather than after. The quickest way is a call or a text.