What I do with your information
I am one person with a van. I collect what I need to quote your car, find your house, and prove what shape the car was in when I got there. I do not collect anything beyond that, and I do not sell or share it, apart from the services listed under “Where it lives” that run this site and take payments.
Last updated October 30, 2026
What I collect
It comes from two places. One is the booking form on this site. The other is what I write down at the car on the day.
When you send a booking request
- Your name.
- Your phone number.
- Your email address, if you give me one. That field is optional.
- The year, make and model of the vehicle.
- Where you want me to come, usually an address or a work parking lot.
- Which service you picked, the vehicle size, any add-ons, and the days that suit you.
- Whatever you type in the “Is there anything I should know?” box.
- Up to four photos of the vehicle, if you add them.
- The internet address the request came from. This is recorded automatically, so that if somebody floods the form with junk I can see that it all came from one place.
What I write down at the car
- The same contact details on the work order, plus the license plate.
- Condition notes. I write down the dents, chips, scratches, stains and smells that were already there before I touched anything.
- The checklist I complete as I work, and any notes about what you asked for.
- Photos all around the vehicle before I start, and photos after I finish.
- What you were charged and how you paid. I do not see or store your card number.
- Your signature on the work order, and mine.
Why each of those exists
- Name, phone, email. I use these to get back to you. A booking request is not an appointment, so if I cannot reach you, nothing is booked.
- Address. I use it to find the right house.
- The vehicle, the size, the service, the add-ons, the photos you send. These make sure the price I quote is the real price, and that I load the van for the job in front of me instead of guessing in your driveway.
- Condition notes and the before photos. These mean neither of us has to argue later about a chip that was already there. They protect you as much as they protect me.
- The after photos and the checklist. These show you exactly what was done, and they show me if something was missed.
- What you were charged. I need it for my own books and my taxes.
Where it lives
- My own database, hosted at Cloudflare. This is the main record. It belongs to me, and I am the only one with the password to it.
- A Google Sheet I own. Every finished job is copied into it so I have my work in a spreadsheet I can read easily. Nobody else has access to it.
- I text you appointment reminders from my own phone, using the number you gave me. If you do not want them, reply and tell me.
- Email goes out through Resend, a company that sends email on my behalf. Your booking request arrives at [email protected].
- Card payments go through Stripe. If you pay by card on this site, the payment form is Stripe’s, not mine. Your card number goes straight to them and never touches my site or my database, which is the reason I use their form. They receive your email address, the amount and the card itself, and they decide whether the payment goes through. What comes back to me is the amount, whether it worked, and the card brand and last four digits, which let me find a payment again if you call me about it.
- Vehicle photos are looked at by Claude, made by Anthropic. When you add photos to a booking, they are sent to Anthropic so their software can judge the size and condition of the vehicle and help me price the job. Only the photos are sent, never your name, phone number, email or address. Anthropic does not use them to train its models.
That is the whole list. I do not sell your information, I do not trade it, and I do not hand it to anybody for advertising. There are no ads on this site and no advertising pixels on it.
Three things touch your device, and all of them are described below.
- If you start filling in a form, your own browser remembers it for a day. If you fill in half a quote, tap something by accident and come back, your answers are still there. They stay on your device, they never reach me, and they are cleared when the form is sent or after twenty-four hours. Your photos are not kept, and neither is the box where you agree to be contacted, because agreeing to something should be a choice you make each time, not something filled in for you.
- Google Analytics counts visits to this site. It shows me how many people visit, which pages they read, whether they came from a search, and whether they tapped to call, text or book. Google sets cookies on your device to tell one visit from another. I do not send Google your name, phone number, email or address, and I have turned off its advertising features. If your browser sends a Global Privacy Control signal, Google Analytics does not load at all. You can also block it with Google's opt-out add-on.
- If you open the card payment form, Stripe loads and sets its own cookies. Stripe uses them to tell a real customer from a stolen card, which is part of the service I pay them for. Their code does not load until you tap to pay, so reading the prices, booking a job or sending a quote request does not involve them.
The lettering on this site is loaded from Fontshare, a font service run by the Indian Type Foundry, so opening a page tells Fontshare that somebody did. It does not tell them who you are, and nothing is stored on your device for it. Fontshare, Google Analytics, and Stripe on the payment form, are the only parts of this site that come from anybody but me.
The photos you send with the booking form
A photo taken on a phone is usually four to eight megabytes, which is far more than I need to see a door panel.
Before anything leaves your phone, your own browser resizes it to no more than 1,600 pixels on its longest side. The resized copy is emailed to me as an attachment and stays in my inbox at [email protected] like any other email. The website itself does not keep it. The only thing the website keeps is a small preview about 400 pixels across, which is enough for me to see the condition of the vehicle before I arrive.
How long I keep it
- Finished jobs. I keep the signed work order, the condition notes, and the before and after photos. If a question about a price or a scratch comes up a year later, those records are the only thing either of us has to go on. I keep them for years, not weeks.
- Booking requests that never turned into a job. I delete these once I no longer need them.
- In either case, if you want your information deleted sooner, ask me and I will delete it.
Asking for a copy, or asking me to delete it
Call or text 785-498-9007, or email [email protected], and tell me the name and phone number you booked under so I can find your records. I will send you everything I have about you, or delete it, usually within a week.
The one thing I will not delete on the spot is the work order for a job that has not been paid for, or one that is in the middle of an insurance claim. As soon as that is settled, I delete it like anything else.
If this page changes
When this page changes, I update the date at the top. If a change is significant, for example a new place your information goes, I will say so here in plain words rather than quietly rewording a sentence.