The terms, in plain English
The eight numbered terms further down are word for word the ones on the work order you sign at the car. They are here so you can read them at your own pace before you book, instead of at the car on the day.
Last updated November 3, 2026
Booking
What sending the form does
Paying the $20 deposit holds a day for you. The days you pick on the form are your preferences. I confirm one of them with you by text, usually within a day, and your time is set once you hear from me. Please do not rearrange your day until then.
Prices
Every price on this site is an estimate
The final price is confirmed at the walk-around, before any work starts.
Listed prices assume a vehicle in normal condition. Heavy pet hair, smoke, mold, spills or caked-on mud all take longer and cost more. I quote any difference at the walk-around and you can say no before I start.
Cancelling
Please give me 24 hours' notice to cancel
A same-day cancellation leaves a day I cannot fill.
The $20 deposit you pay when you book comes off your price. It is not refundable if you cancel. If I cancel, or the day you chose is not open and I cannot do another that works for you, you get it back in full. The whole policy is here.
The eight terms you sign
These are printed on every work order. I go through them with you at the car and you sign the sheet. The wording below is the same, word for word, as the paper copy in your hand.
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The price can move, but never without you
If I find heavy soil, pet hair, smoke or damage that changes the job, I stop and tell you the new price first. You can say no and I do what was quoted.
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Condition before I start
You and I looked at it together, and anything already wrong is written down on this work order. I photograph every car before I touch it.
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Cleaning uncovers what dirt was hiding
Chips, swirls, failing clear coat, worn leather and old repairs are often invisible until a car is clean. Finding them is not causing them.
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Machine polishing is permanent
Polishing removes a thin layer of clear coat. It cannot be undone, and a panel can only take so many passes.
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Stains, smells and pet hair are not guaranteed
Set-in stains, dye transfer, urine in the foam and smoke in the headliner may not come out completely. Heavy cases often need a second visit, which is charged separately.
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Drying
Extraction leaves carpet damp for 4 to 24 hours.
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Card fee
Paying by card adds a 3% card fee on top of the price, shown on the payment screen before you pay. Paying in cash or by check has no fee.
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Things left in the vehicle
Please take out cash, cards, firearms, electronics, garage remotes and medication. I am not responsible for personal property left in the car.
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If I damage something, I own it
Tell me before I leave, or as soon as you find it, and I will make it right, through my insurer where it is covered and directly where it is not.
Insurance
I am insured. I carry business liability insurance. If I damage something, I will put it right. That promise is the last term on every work order you sign.
Your information
What I collect, why, where it is kept and how to get it deleted is all on the privacy page. In short, I collect your name, phone number, address, vehicle details and photos, and I do not sell any of it.
Questions about any of this
Please ask me before you book rather than after. I would rather spend ten minutes on the phone with you than have something unexpected come up on the day.