Refunds and cancellations
In short, the $20 deposit you pay when you book is not refundable if you cancel, because it holds your day. If I cancel, or the day you chose is not open and I cannot do another that works for you, you get everything back, the deposit included.
Last updated October 17, 2026
If you cancel
The deposit stays with me
I keep the $20 deposit and refund anything else you paid. If you prepaid $300, you get $280 back. If you paid only the deposit, I keep it. You do not need to give a reason.
Paying by card adds a 3% card fee on top of the price. It covers what the card company charges me, and it is shown on the payment screen before you pay. Paying in cash or by check has no fee.
The $20 is not a penalty. It covers the day that was set aside for you. A detail takes most of a workday and a coating takes a full day, so when a booking is cancelled the slot often goes empty and my route for the day is already planned around you. If you keep the booking, the $20 comes off your price.
Please still give me a day’s notice if you can. It lets me offer the slot to somebody else.
If something serious happened
Please call me at 785-498-9007. A hospital stay, a funeral or a car that was hit the night before is not what the $20 is for, and I would rather you told me than keep the money.
If I cancel, or your day is not open
You get all of it back, every time, the deposit included. If the day you chose is not open and I cannot do another that works for you, or I cancel because of weather that will not let a coating cure, a breakdown, illness, or an earlier job that ran long, none of that is your problem and none of it costs you money. I will call you myself rather than leave you to find out.
If the car is not as you described it
My prices depend on the condition of the paint and the interior, and a booking form cannot show me either. If I arrive and the car needs noticeably more work than you described, this is what happens:
- I stop before starting and call you. I do not touch anything until you know what it costs.
- You choose whether I go ahead. You can accept the new price and I will carry on, or you can say no.
- If you say no, you get everything back and I leave. There is no charge for the visit.
I will not start work at the old price and hand you a bigger bill at the end. If you prepaid, that money is for the job you described, and a different job needs a conversation with you first.
If you are not happy with the work
Tell me before I leave, or call me the same day. If I missed something, I will come back and put it right at no cost to you.
What I cannot refund
Paint correction removes as much damage as the paint allows, and some damage is deeper than the clear coat. I tell you what to expect before I start: which defects will come out, which will improve, and which will remain. I would rather talk you out of a package than have you pay for a result the panel cannot give.
Once I have explained that and you have chosen to go ahead, I cannot refund the work because some damage remains. A scratch that needs paint is not grounds for a refund.
How you get your refund
- Paid by card: the refund goes back to the same card through Stripe. I send it the day you ask, and your bank usually takes five to ten business days to show it. That part is out of my hands.
- Paid by cash, check or Venmo: I can refund you by any of the three. Tell me which you prefer and I will arrange it.
I do not offer store credit instead of money. If you are owed a refund, you get a refund.
Anything not covered here
Everything on this page is what I do by default. If your situation is not covered here, call or text 785-498-9007 and I will work it out with you.